Renaissance at Dave’s

Last night we took a field trip of sorts to play renaissance at Dave Lynch’s place. It’s the first time I’ve seen him in years—and the first time I’ve seen his completely gutted and rebuilt home in the Hollywood Hills. It was completely different than before, and quite nice, though not my particular aesthetic (now that I’ve gotten into the whole modern-meets-Japanese-zen-like-influence thing).

Matt, Mike and I carpooled down together and Dow met us there for a long-ish “Guest Appearance”. We re-fought the Battle of Pavia using an interesting map based pre-game…um…game before we finally got to the tabletop and used DBR. Matt and I were the Spanish Imperialists, and I ended up on our left flank with two Tercios facing off a great gob-wad of Swiss pike. Due to great dice luck for me (and Dow-like poor luck for Mike) I ended up wiping out half the Swiss pikes and breaking Mike’s command by shooting alone. I know he’s going to get his revenge on the tennis court next Tuesday…

The castle and Imperialist right flank was a bit more tenuous, but the game was called in our favor because going on any further would’ve taken forever. If renaissance games always went this well for me, perhaps I’d not detest the period so much. But alas, there’s too long a history there…

Here’s a couple of photos from the game:
The Initial Imperialist deployment in search of the French King—is he in the castle? Nope.

My gallant Spanish Tercios right after shooting the snot out of the Swiss and breaking their command.

Near the end of the game, Imperialist pike await their comeuppance from the advancing French—but the game was called (neener-neener!).

Thank Your for Calling Princess…

I’ve finished my first week actually taking calls on the phone. Well, really only for half days in the morning, but still…

On Tuesday we “double-jacked” with an experienced agent in the morning, but actually took calls on our own for one hour—it was surprisingly scary, too. Trying to call up everything you’ve learned in that moment a real, live person is on the phone with a real, live cruise booking that you don’t want to mess up. My partners were both awesome, though, and I learned a lot and they were right there to help me.

Then Wednesday through today we actually answered calls from 8:30 AM to lunchtime on our own. The first day was a bit nerve-wracking, but not as bad as I’d eared, and by Friday it seemed like old hat. I was lucky in that I never received a call from an irate customer or Travel Agent (knock on wood…). I did get some interesting ones like the call that came in 4 minutes before break time and lasted an hour-and-a-half.

The most interesting thing is that almost every call was something new and different. We’ve been working on the Reservation Support side which meant handling existing bookings by making changes, taking payments and so forth. I’ve only actually booked one new cabin (in that marathon call) so far. While it’s all new and a bit intimidating, I think I handled myself very well. Our Support Desk, Supervisors and Customer Relations people I’ve needed to call have all been helpful. Also, we’ve all been seated together in the same area—which they call nesting—and many of the same experienced agents and supervisors were right there walking the floor to help us out if we raised our hand. Made things not quite so scary.

So next week, we handle calls from 8:30-3:30 then the week after we get assigned to our real supervisors, desks and departments and take it from there. I hope I get to go to the Reservations Sales side.

Final Exam

So, yesterday was our final exam in class. Seems weird since we still have two more weeks of training, but oh well. I guess it’s because starting Tuesday, we’re actually answering calls—yikes! So the rest of our time is really OJT.

Anyway, the test was in two parts: written and practical (i.e. inside the reservations system). I’m happy to report that I got 100% on the written portion! The practical won’t be as good, though, because I know I missed a couple of things. It’s kind of tough in a simulation-type test having to play the part of both sides of the conversation and still remember to get everything in. I’m certain I’ll pass, though.

Last night’s gaming didn’t come off at all, so I spent the evening at home after getting back a bit late from an errand I had to do anyway. Gave me a chance to relax and sleep in.

Then—as if to add insult to injury—this morning, it actually rained here. Oh sure, Monday the whole valley is burning to a crisp and now we get rain.

LAST In My Class?!

Actually, that’s not really as ominous as it sounds.

Knowledge wise, I feel quite good about my work. I’ve scored 100 on almost every quiz we’ve taken—I only slipped up twice with a 95 and 96 and also only a 99 on the midterm. The final is tomorrow and while I expect it to be a challenge, I think I’ll be fine. It’s not exactly rocket science we’re talking about and as long as you are methodical and have some attention to detail, it’s easy.

The last part was when we drew for seniority. Since people are hired as a group on the same date, in order to establish seniority in the company, everyone draws numbers out of a hat. I drew 28 of 28. It’s mostly important to full-time staff because they can select their shifts based on this seniority number; since I’m part-time, I actually already knew my schedule (Sunday 0600-1430, Monday-Wednesday 0500-1400). It was still a bit of a shock and I suppose could affect me as I continue my career with Princess. Oh well…

Also, the other day the manager of the Direct Desk and Cruise Vacation Planning departments came into our class and explained what they do. They too are call centers, but primarily deal directly with passengers rather than with travel agents. the CVP group are the ones who actually call out to passengers expressing interest in cruising through brochure order, website forms, etc. I decided to apply for CVP because I think it’d suit my skills and personality better. The starting wage is actually a bit higher than I’m at in reservations, plus they actually pay commission on cruises booked above and beyond salary. I’m hoping to hear back from them for an interview.

Of course, a drawback is that they are located in the new Gateway Plaza buildings up near the 5 freeway, so my commute would be extended tenfold—that is, just over a mile. I’d have to start riding my bike to work. I’ll be sure to let you know how my final goes, then it’s actually up to the reservations floor to take calls starting next week!

初めての矢 – First Arrow

Last night’s Kyudo practice turned out to be a momentous one. It started off regularly enough, then one of our fellow students allowed “The Three Musketeers” (Paolo-san, Wilton-san and myself—the new recruits) to use an actual Yumi (bow) and arrow to go through the movements.

At tea break, our sensei talked about the seminars and ranking tests being held next summer at UC-Irvine and asked if any of us were thinking about doing the test and we all sort of thought about it. I like having a goal to work towards (like the JLPT), so I think I’m game. But then, Rick-sensei said if we were planning on doing it then our teaching would need to be accelerated and we would need to shoot our first arrow tonight.

That, of course, brought on the doki doki (i.e. racing heartbeat, i.e. nervous).

In the end, I did indeed shoot my first arrow, under the tutelage of my now lifelong sensei Rick Beal after the break. I was excited to actually hit the makiwara (target) with my first shot, though my form was off a bit and the string hit me on the edge of my forehead. But all’s well that ends well. It was pretty exciting, and now I really feel like I’m on the road to learning and participating fully in Kyudo.

After practice, I asked “Doctor-san” to help instruct me in the future and he told me to start by doing incline push ups every day with a 10-count pause. That and some other things to start getting myself physically ready for the sport—like losing a pound a week (good advice regardless). You’ve gotta do the “wax on, wax off” in any martial art.

I’ll have to plan my vacation for the week after Fourth of July, I suppose…

First week DONE!

I have to admit that I’m really enjoying working at Princess Cruises. The company and people seem really great and like I’ve said before, I’m absolutely thrilled to have a 250-yard commute on foot!

I’ve been picking things up pretty quickly with the reservations system. We’ve had several quizzes—all of which I’d gotten 100% on, but I blew my midterm yesterday, only getting 99%. So much for a perfect record…

There really is a lot going on behind the scenes. I’ve traveled a lot in my lifetime, but never worked in the travel industry. It’s pretty interesting to see things from the other side. I’m still thinking, though, that if I don’t get back into training here that the real place for me is out in the fleet onboard a ship. Who knows where this will eventually lead.

Last night, we got together at Matt’s and played three rounds of DBA—and I was 0 for 3 , but it was still fun. Something satisfying about a game night that’s actually fun and a game that you can play three times in one evening to a satisfactory [sic] conclusion. I hope we do more of it.

AMAZING Bunraku Performance

Last night, I attended a performance of the Bunraku National Puppet Theater of Japan in Little Tokyo at the Aratani Theater. It was nothing short of amazing.

Bunraku is one of the three traditional theater artforms of Japan, along with Kabuki and Noh. Having actually never seen any of the three, I jumped at this chance, shelled out $60.00 for a good seat and was not disappointed. It was the first time the National Puppet Theater of Japan had come to the US in nearly two decades.

It’s a unique type of puppetry unlike anything you’d usually imagine. Essentially, the puppets—approximately 3 feet tall—are worked by three men who are in plain view the entire time, a master puppeteer and two assistants covered with black hoods. The story is told from the side of the stage by a chanter with music provided by a shamisen player. The chanter has to provide not only narration, but the voices of all the characters as well. The shamisen player’s technique and music create the moods and sound effects (like crying, footsteps running, and so forth).

The puppets themselves are quite amazing, especially the heads, worked by the master puppeteer’s left hand. Male puppet heads have articulated features like mouths, eyes and eyebrows and it’s incredible the emotion and life that can be given with only those simple features. Gestures, costume changes, moving feet, using items on stage are all handled by the three puppeteers working their parts of the puppet and essentially “ad-libbing” the movements in realtime. After watching, spellbound, the puppeteers almost disappeared as I became absorbed with the puppets themselves while taking in the story as recited by the chanter.

The show’s first half had a short piece entitled Oshichi’s Burning Love—The Fire Watch Tower
about a maiden who raises the town’s fire alarm so that the gates to the city will be opened and she can return a treasured heirloom to her lover who, having lost it, is under penalty of death. Of course, raising a false fire alarm is also punishable by death and she therefore sacrifices her own life for his. It was very short, but fascinating—especially how they had her climb the ladder to the top of the tower.

This was followed by perhaps the best part of the performance. Each of the players in Bunraku—chanter, shamisen and puppeteer—each demonstrated and talked about what they did. The chanter spoke about 100 MPH and I was trying really hard to understand—fortunately there was a translator. The shamisen demonstrated all the different sounds and techniques he could produce from just his single instrument. The most fascinating, though, was the puppeteer who showed all the parts of the puppet and all the different techniques and movements used to let the puppets “act”. It was extremely interesting and contributed so much to the enjoyment of the final performance.

That final story was really moving. Miracle at the Tsubosaka Kannon Temple—Sawaichi’s House and the Mountain tells the story of blind Sawaichi and his faithful wife Osato. He hears her slipping out of the house every morning, and thinks that since he’s blind and of no use, she’s being unfaithful to him. She explains that she faithfully prays to the Kannon every morning to ask the goddess to restore her husband’s sight. After sorting out that misunderstanding, Sawaichi wants to go to the temple at the top of the mountain to pray to the goddess himself, and the couple make their way there. Once arrived, Sawaichi resolves to remain for a three-day fasting vigil, so Osato returns home to get a few things for them. Sawaichi decides he’s been too much of an untrusting burden on his wife and throws himself off the cliff to his death. Osato—sensing something bad has happened through a terrible premonition—returns to see her husband’s cane and shoes left behind, and his lifeless body at the bottom of the ravine. In her despair, she too jumps from the cliff so they will be together.

Riveting stuff, huh?

But, the goddess Kannon, having heard Osato’s faithful prayers takes pity on them and restores them back to life—complete with Sawaichi’s eyesight! All the tension and sadness fortunately takes a more lighthearted tone when Sawaichi—seeing his wife for the first time ever—asks anata wa dare desu ka? (Excuse me, but who are you?) They then rejoice and exhort the audience to believe in the goodness of the goddess Kannon and the great Buddha and resolve to go off on a pilgrimage to “spread the word”, as it were.

I absolutely could not believe how enthralling it was and how emotionally involved I got with the story and characters. It was an experience I will treasure and not soon forget.

For more information, check out Bunraku on Wikipedia.